Better customer experiences.
Built on Sophy.

Sophy helps businesses build better, more human customer experiences with AI.

Transform your customer experience

Enable your customers to get answers, solve problems, and take action-any time, on any channel, in any language.

Our Products

Engage and delight customers

Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice.

Support your customers in real-time

Help customers with even their most complex issues, whether making an exchange or updating a subscription.

Adapt and get better, faster

Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience.

Sophy speaks

Introducing voice, a new way to communicate with your customers.

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Engage with faster, better phone calls

Your agent delivers delightful and personalized conversations. Always available, endlessly patient, and able to reason, predict, and act in real-time.

Connect to your call center ecosystem

Seamlessly integrate with your existing technology stack, with comprehensive summaries and intelligent routing when escalation is required.

Scale consistent experiences on every channel

Use Agent WS to build once and run everywhere, with a continuously-improving, trusted AI agent tailored to your brand, goals, and processes.

Make AI your own

Sophy’s platform enables your company to build an AI agent that is personalized to your business and customers.

Our Platform
Ground your AI agent
Ground your AI agent

Imbue your agent with your company’s identity, policies, processes, and knowledge – ensuring your agent represents the best of your business.

Solve problems the right way

Set goals to guide your agent to the right solutions, and set guardrails to ensure they stay on-point and aligned with your policies.

Take action on your systems

Conversational AI isn’t just about answering questions. With Sophy, your AI agent can take action, whether updating a case in CRM or managing a delivery in an order management system.

Safe and secure

Sophy is designed with the highest commitment to trust, security, and compliance. Your AI agent won't pretend to be something it’s not, and it will be honest about its limitations.

Supervision
Supervision

Guardrails ensure your agent stays on-topic, and real-time monitoring tracks live interactions.

Secure integration

AI may be flexible, but security standards should not be. When AI accesses your systems of record, those interactions are deterministic and controlled to ensure your AI always follows your policies and security procedures.

Auditing

Built-in quality assurance workflows ensure your customer experience team can understand the reasoning behind every AI interaction.

Data governance

Your data is only used for your company’s agent. We don’t use your data to train models, and we use industry standard best practices to ensure your data is secure.

Privacy

Personally identifiable information is automatically encrypted and masked.

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Schedule a Meeting with Our Team

See how Sophy can streamline your workflow. Choose a time that works for you and get a personalized walkthrough.

See what Sophy can do for you

Find out how Sophy can help your business build better, more human customer experiences with AI.