Every customer answered,
in your voice.
An AI team member that answers on every channel, looks up orders and accounts in your systems, takes action and hands over to your team with the full context.
Hi, I ordered a sofa last week. When will it arrive?
- Verified phone number
- Found order #4821 in ERP
- S
Your sofa ships tomorrow and arrives Thursday between 10:00 and 14:00. Shall I send you a reminder the day before?
Yes please. Can I also change the delivery address?
- Address change needs approval. Handed over to Ayşe with a summary.
- S
I've passed this to Ayşe from our delivery team with all the details. She'll confirm the new address with you here.
Better answers. Lighter queues.
- Answers around the clock
Customers get a real answer at 3 a.m., not a ticket number.
- Your team on what matters
Repetitive questions are resolved, so people focus on the cases that need them.
- One voice everywhere
The same tone, policies and knowledge on every channel.
More than answers. Real work, done.
- Answers questions
Products, policies, delivery and returns, from your own documents.
- Looks up orders
Status, delivery dates and history from your ERP or e-commerce platform.
- Handles changes
Address, date and return requests, within the rules you set.
- Updates your systems
Logs every conversation in your CRM and opens tickets when needed.
- Hands over smoothly
Complex cases go to the right person with a summary, so no one asks twice.
- Speaks their language
Turkish, English and more, in the tone of your brand.
Where your customers are. Wired to what you run.
Channels
- Web chat
- Phone
- Mobile app
Systems
- CRM
- ERP
- E-commerce platform
- Ticketing
- Knowledge base
- Your own APIs
From first brief to live, step by step.
- Design
Built in Sophy Workshop
- Connect
Your data and channels
- Prove
Tested in simulations
- Launch
Live on every channel
- Monitor
Every conversation tracked
- Improve
New versions, continuously
Safe by design.
You decide what it can see, say and do.
- Verifies the customer before sharing any order detail
- Acts only within the permissions you grant
- Hands over to a person on request, at any time
- Tested on simulated conversations before launch
- Every conversation logged and reviewable
- Built for KVKK and GDPR
Built around how your business works.
- Retail and e-commerce
Order status, returns and stock at a nearby store.
- Automotive
Service bookings, parts availability and recall checks.
- Clinics and healthcare
Appointments, preparation instructions and reminders.
- Insurance and finance
Policy questions, claim status and document collection.