Discover how Sophy can transform your business
Find out how Sophy can help your business build better, more human customer experiences with AI.
Industry
Retail and Consumer Goods
Boost conversion and brand loyalty with your trusted AI agent.
Create customers for life
Keep your customers coming back with instant, personalized, and on-brand interactions, when it matters most.
Product recommendations
Give personalized pre-purchase guidance and support to increase conversion and order value, reduce cart abandonment, and boost satisfaction.
Order management
Allow customers to track orders, submit warranty claims, and request refunds instantly, reducing wait times, improving resolution rates, and even converting returns to exchanges.
Account management
Help customers update their contact or billing information, manage subscription preferences, or request cancellations to reduce wait times and act on opportunities for upsell or retention.
Deliver better shopping experiences
Launch your AI agent on a flexible and trusted platform built for personalized experiences at scale.
Provide personalized, empathetic support
Give your customers conversational, on-brand responses, across channels, that adapt to their needs and emotions. Integrate with your CRM, inventory, and other key systems for contextual, actionable support.
Scale without strain
Easily update your agent with new promotions or policies, manage seasonal spikes in demand, and ensure smooth handoffs to live agents.
Build with a trusted partner
Continuously monitor and optimize your agent with pre-defined goals and guardrails and built-in quality assurance. Sophy ensures trust, security, and compliance, with encrypted and masked PII at all times.