Every call answered,
in a natural voice.
An AI team member that picks up the phone, understands what callers need, handles routine requests end to end and passes complex calls to your agents with the full context.
Hi, I'd like to book a service for my car.
- Identified caller by phone number
- S
Hello Mehmet, your car is due for its yearly service. Is Tuesday at 09:30 at the Maslak branch okay?
Tuesday works, yes.
- Appointment booked. SMS confirmation sent
- S
You're all set for Tuesday at 09:30. I've sent the details by SMS. Anything else I can help with?
No queue. No hold music.
- Every call picked up
Callers get an answer right away, day or night.
- Agents on complex calls
Routine calls are handled end to end.
- Every call understood
Reason, outcome and next step for every call.
A voice your callers want to talk to.
- Answers every call
Natural speech, no menus to press through.
- Understands intent
Even when callers explain in their own words.
- Completes requests
Bookings, status checks and updates in your systems.
- Transfers with context
Passes calls to the right agent with a summary.
- Calls back
Reminders, confirmations and follow-up calls.
- Logs every call
Summary and outcome saved in your CRM.
On every line. Wired to what you run.
Calls
- Inbound calls
- Outbound calls
- After-hours line
- SMS follow-ups
- WhatsApp follow-ups
Systems
- Call center platform
- CRM
- Booking system
- ERP
- Your own APIs
From first brief to live, step by step.
- Design
Built in Sophy Workshop
- Connect
Your data and channels
- Prove
Tested in simulations
- Launch
Live on every channel
- Monitor
Every conversation tracked
- Improve
New versions, continuously
Clear and respectful.
You decide what it can say, do and record.
- Introduces itself as an AI assistant
- Verifies the caller before sharing details
- Transfers to a person on request
- Recording and consent follow your policy
- Tested on simulated calls before launch
- Built for KVKK and GDPR
Built around how your business works.
- Automotive
Service bookings and reminders.
- Clinics
Appointments and pre-visit calls.
- Insurance
Claim status and document follow-ups.
- Utilities and telecom
Outage updates and account questions.